Return Policy: At RIMNOVA we want every customer to be fully satisfied with their purchase. Below you will find the complete return conditions — both for withdrawal from the contract (no-reason returns) and for non-conforming products (defects).
1. The right of withdrawal from the contract (consumers — natural persons)
If you are a consumer (a natural person acting for purposes outside their commercial activity), you have the right to withdraw from the contract within 14 calendar days, without having to justify your decision, in accordance with Art. 9 of Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights in contracts concluded with professionals.
The 14-day period runs from the date on which you (or a third party designated by you, other than the courier) take physical possession of the products. If delivery is made in a single order with several parcels, the period runs from receipt of the last parcel.
Using or mounting the products does not cancel the right of withdrawal. However, handling the products beyond what is necessary to inspect them may lead to a reduction of the refunded amount, under the conditions of section 5 below.
2. How to exercise your right of withdrawal
Before the 14-day period expires, you send us an unequivocal statement of your decision to withdraw, through any of the following channels:
• e-mail: contact@rimnova.eu
• WhatsApp: +40 751 951 207
You can use the withdrawal form at the bottom of our store — the “withdrawal from the contract” button (recommended, but not mandatory). The deadline is met if the statement is sent before the 14 days expire.
We will confirm receipt of your withdrawal statement without delay, in writing (e-mail or WhatsApp).
3. Returning the products
Return the products without undue delay and no later than 14 days from the date on which you notified us of your decision to withdraw, to the address:
• RIMNOVA S.R.L. — Str. XLIX no. 3, Cristian 557085, Sibiu County
The direct cost of returning the products is borne by the customer (Art. 14 para. 2 of OUG no. 34/2014). Since wheels, by their nature and size, cannot be returned via regular mail, the estimated cost of returning a set of 4 wheels by courier is approximately 160–280 lei (4 parcels of approx. 52×52×27 cm each), depending on the chosen courier.
Packaging recommendations — protect both the products and the amount you receive back:
• use the original packaging, with all the protection elements and dividers included at delivery;
• place the wheel bolts, valves and center caps in separate bags, sealed with adhesive tape, so that they do not move freely in the parcel and do not hit the wheels during transport;
• make sure each wheel is immobilized in its own box.
Damage occurring during return transport due to improper packaging, as well as missing delivered accessories (wheel bolts, valves, center caps, protection elements), may be taken into account when determining the reduction in value, according to section 5.
4. Permitted inspection of the products
You have the right to inspect the products after delivery as you could in a physical store, without any liability and without any reduction of the refunded amount:
• full visual inspection of each wheel;
• technical check on the balancing machine, without a tyre mounted, at a service center or tyre shop.
We recommend performing these checks immediately after delivery, before mounting the tyres, and informing us right away of anything you notice. Checking before mounting is in your interest: it allows any situation to be resolved quickly and at no cost.
5. Reduction in the value of returned products (Art. 14 para. 3, OUG no. 34/2014)
The wheel check described in section 4 — visual inspection and check on the balancing machine, without a tyre mounted — corresponds to the handling necessary to establish the nature, characteristics and functioning of the product and does not entail any liability for the customer.
Mounting tyres on the wheels does not cancel the right of withdrawal, but it exceeds the necessary check: mounting marks and bead sealant left on the wheel mean the product can no longer be sold as new. In this case, the customer is liable for the reduction in the product's value, pursuant to Art. 14 para. (3) of OUG no. 34/2014.
The reduction in value is, as a rule, 30% of the price paid for each wheel showing mounting marks, and is determined individually upon receipt of the return, based on the actual condition of the products, as ascertained and documented through photographs and an inspection report communicated to the customer. If the condition of the products justifies it, the percentage applied may be lower.
The same rules apply proportionally to: damage caused by improper handling (scratches, impacts occurring after delivery), missing delivered accessories (wheel bolts, valves, center caps) and the absence or damage of the original packaging, if this leads to damage to the products during return transport or affects the possibility of reselling them.
In the borderline situation where the returned product is irreparably damaged and can no longer be used or resold in any form (scrap condition), the reduction may reach up to 100% of the price of that product — ascertained upon receipt and documented through photographs and a technical report communicated to the customer. The reduction is applied per product: for the other products in the order, returned in proper condition, the refund is made according to the rules above.
Destination of the withheld amount: RIMNOVA makes no profit from the withheld reduction. Products returned with mounting marks are resold in the category “Outlet — inspected product, with signs of use/mounting”, at a reduced price corresponding to the reduction applied, and the next buyer is expressly informed of the product's condition. The withheld amount covers exactly this price reduction.
6. Refund
The refunded amount includes the full price of the products and the cost of the initial standard delivery. The surcharge for a more expensive delivery method than standard delivery is not refunded, if you expressly chose such a method.
The refund is made within at most 14 days from the date on which we were informed of the decision to withdraw. We may postpone the refund until the date on which we receive the returned products or until the date on which you provide proof of their shipment, whichever is earlier (Art. 13 para. 3 of OUG no. 34/2014).
The refund is made using the same payment method used for the order, unless you expressly agree in writing to another method (for example, a bank transfer to an account you indicate). The refund does not generate any additional cost for the customer.
Where applicable, the reduction in value determined according to section 5 is deducted from the refunded amount, based on the inspection report that is communicated to you together with the calculation of the amount.
7. Exceptions to the right of withdrawal
The right of withdrawal does not apply to products made or sourced specially according to the customer's specifications or clearly personalized (Art. 16 letter c of OUG no. 34/2014) — for example, wheels procured on special order, in the configuration requested by the customer. The “special order product” nature is expressly communicated before the order is placed.
8. Non-conforming products — the legal guarantee of conformity (OUG no. 140/2021)
Independently of the right of withdrawal, RIMNOVA, as the seller, is liable towards consumers for any non-conformity existing at the time of delivery and identified within 2 years of delivery. A non-conformity identified within the first 12 months of delivery is presumed to have existed at the time of delivery, unless proven otherwise or unless the presumption is incompatible with the nature of the product or of the non-conformity.
In case of a confirmed non-conformity, you are entitled, under the law, to: repair or replacement, and if these are not possible or are not properly carried out — to an appropriate price reduction or a full refund of the price. All related costs (return transport, technical examination, replacement or refund) are borne by RIMNOVA.
How to report a non-conformity: notify us as soon as possible after discovering it (recommended within 48 hours of receipt, before mounting the tyres), by e-mail at contact@rimnova.eu or WhatsApp, accompanied by clear evidence: photographs, a video recording and a short description.
Technical inspection of the claimed products. Products claimed as non-conforming undergo a technical inspection, with pickup organized and paid for by RIMNOVA. For clarification: the impossibility of balancing a wheel is usually indicated by abnormally high values of the weights required for balancing, provided the wheel is checked without a tyre, on professional equipment. The evaluation is carried out under standard testing conditions, without a tyre mounted. Balancing values may vary depending on the equipment, size and tolerances.
If the high values appear only after the tyres are mounted, while the wheel without a tyre shows normal values, in most cases the cause is the tyre, not the wheel. This phenomenon is common with all-season or winter tyres, especially those with an aggressive tread, rigid construction or asymmetric design. The cause (wheel vs. tyre) is determined exclusively following the technical inspection.
The result of the inspection is communicated to you in a report, accompanied by photographs:
• if the non-conformity is confirmed — we apply the remedies above, entirely at RIMNOVA's cost;
• if the non-conformity is not confirmed — we send you the inspection report and you may choose: to have the products sent back to you (the cost of the return shipping being borne by the customer) or, if you are within the legal period, to exercise your right of withdrawal from the contract, applying sections 5 and 6 of this policy.
RIMNOVA's 3-year commercial warranty. In addition to the legal guarantee of conformity, RIMNOVA offers a 3-year commercial warranty for manufacturing defects. The commercial warranty does not affect the consumer's rights provided by law, which apply independently and with priority.
9. Orders placed by legal entities (B2B)
For legal-entity customers, orders are considered firm and final. The right of withdrawal provided by OUG no. 34/2014 applies exclusively to consumers and does not apply to legal entities.
Returns are accepted for legal entities only in the following situations: confirmed manufacturing defect or delivery error attributable to RIMNOVA. The customer is asked to notify RIMNOVA as soon as possible after receipt (recommended within 48 hours), by e-mail, with clear evidence (photos, video, description).
• If the defect or error is confirmed — RIMNOVA bears all costs and offers, at the customer's choice, replacement of the products or a refund of their value.
• If the products are conforming — the return is refused, and the transport and examination costs are borne by the customer.
10. Identification data and dispute resolution
RIMNOVA S.R.L., CUI RO50601554, Trade Register No. J2024025477007, registered office: Aleea Călărașilor no. 5, bl. G, ap. 54, Sibiu, Sibiu County, e-mail: contact@rimnova.eu, phone: +40 751 951 207.
If you consider that your rights have not been respected, you may contact the National Authority for Consumer Protection (ANPC), including its Alternative Dispute Resolution Directorate (SAL): https://anpc.ro/ce-este-sal/. Amicable resolution, directly with the RIMNOVA team, always remains the first and fastest route — we respond to any complaint within at most 2 working days.
11. Final provisions
By placing an order on the RIMNOVA website, the customer confirms that they have read, understood and accept this return policy, in the version in force on the date the order was placed.
No provision of this policy limits or removes the rights conferred on consumers by mandatory legislation in force. In case of any inconsistency between this policy and mandatory legal provisions, the legal provisions apply.
